Audi: Customer Care Team Award for Switzerland
Audi's Swiss customer care once again impressed in an international comparison and received the Customer Care Team Award 2015 for the second time, making the Swiss team the best in the world after 2014. The decisive factor for this award is the survey of customers who have had contact with Audi customer care at the importer, the so-called Customer [...]
The decisive factor for this award is the survey of customers who have had contact with Audi customer care at the importer, the so-called Customer Care Satisfaction Survey (CCSS). The main criteria include the performance and escalation index with the results for customer complaints and concerns.
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